✉️ Email Template

Reservation Confirmation Template

Booking confirmation with details. Example: 'Confirmed: Table for 6 on Saturday 7pm. Please arrive 10 mins early.'

What a booking confirmation should state

• Date, day, time and party size, together in one line
• The venue address, with a note on parking or the nearest entrance
• The name the booking is held under and the booking reference
• How long the table is held before it is released
• Any deposit taken, and the cancellation terms
• Dietary requirements you have recorded, so they can be corrected
• One tap to change or cancel

Confirmations exist to reduce no-shows, not to be polite

A confirmation is the cheapest no-show prevention a venue has, and it works best when cancelling is genuinely easy. Counter-intuitively, making cancellation frictionless increases revenue: a table released at 3pm gets re-sold, and a table nobody could cancel simply stays empty at 7pm.

• Send a confirmation at booking and a reminder on the day
• Put the cancellation link at the top, not buried at the bottom
• State the grace period, so a late guest knows whether to call

Large groups and events

• Confirm final numbers by a stated date for groups above a threshold
• Take a deposit on large bookings and say what it is credited against
• Repeat any pre-order or set menu back to them in writing

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General information only — not legal, tax or financial advice. For contracts and tax documents, confirm your obligations with a qualified professional or the relevant authority.