📝 Contract Template
Trades Service Agreement Template
General maintenance agreement with callout terms, warranty. Example: 12-month workmanship warranty.
What a general trades service agreement should include
- The services covered, and the sites or properties they apply to
- Call-out rates, hourly rates, and after-hours and public holiday loadings
- Response times, if any are promised, and what counts as an emergency
- How variations are approved, and the spend limit below which approval is not needed
- Materials: charged at cost, cost plus, or a schedule of rates
- The workmanship warranty period, and what it excludes
- Licences and insurances held, with policy numbers and expiry dates
- Site access, keys, inductions and safety requirements
A standing approval limit is what makes maintenance work
Maintenance agreements fail on approvals. A tradesperson at a site with a $90 problem should not be waiting two days for an email. Setting a dollar figure below which work proceeds and is simply reported afterwards removes most of the friction, and it protects the client too, because it makes anything above the limit genuinely exceptional and genuinely approved.
- Set an approval limit per attendance and stick to it in both directions
- Report what was done below the limit, in writing, the same day
- Never carry out work above the limit on a verbal from someone without authority
Working across a portfolio
- Keep a job history against the property, not the tenant — tenants change and the building does not
- Record recommendations that were declined, with the date
- Confirm insurance currency annually, and send the certificate without being asked
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General information only — not legal, tax or financial advice. For contracts and tax documents, confirm your obligations with a qualified professional or the relevant authority.